Complete Guide to Passing the C_C4HCX_24 SAP Certified Associate Exam for Solution Architect - SAP Customer Experience

Complete Guide to Passing the C_C4HCX_24 SAP Certified Associate Exam for Solution Architect - SAP Customer Experience

Introduction

The C_C4HCX_24 SAP Certified Associate – Solution Architect - SAP Customer Experience certification is designed for professionals who want to validate their expertise in SAP Customer Experience solutions, particularly from a Solution Architect perspective. This certification assesses your understanding of the SAP Customer Experience solutions architecture and their integration with SAP Business Technology Platform (BTP). This guide will help you prepare for the exam by covering the exam structure, key topics, and study strategies. For a detailed overview, visit the SAP Customer Experience.

Exam Overview

Here’s an overview of the exam structure to help you prepare effectively:

  • Certification Exam Code: C_C4HCX_24
  • Certification Level: Associate
  • Number of Questions: 80
  • Passing Percentage: 63%
  • Duration: 180 minutes
  • Available Language: English

You can register for the exam through the SAP Certification Hub, selecting one of the following options:

  • CER006 – SAP Certification Exam with Six Attempts
  • CER001 – SAP Certification Exam with One Attempt

Certification Description

This certification validates your knowledge of SAP Customer Experience solutions and their architecture. It focuses on integrating these solutions with SAP BTP and using tools like the SAP Extension Suite and SAP Integration Suite. It is recommended for professionals with at least two years of hands-on experience in SAP Customer Experience solution implementation. The certification demonstrates your ability to provide solution architecture guidance and participate in projects as a Solution Architect. More details here at SAP Customer Experience Learning Journey. 

Exam Syllabus Breakdown

Below is a detailed breakdown of the exam syllabus, including the weightage of topics and key areas to focus on:

1. SAP Extension Suite (> 12%)

  • Understand the features and use cases of the SAP Extension Suite, including side-by-side extensibility and business services
  • Learn how to use the SAP Extension Suite to extend existing SAP Customer Experience solutions

2. SAP Integration Suite (> 12%)

  • Learn about the SAP Integration Suite, its pillars, and how it supports integration across SAP solutions
  • Understand SAP API Management, SAP Integration Advisor, SAP Event Mesh, SAP Graph, and SAP One Domain Model
  • Familiarize yourself with SAP Master Data Integration and the Integration Solutioning Advisory Methodology (ISA-M)

3. SAP Sales and Service Cloud (> 12%)

  • Understand the features and architecture of SAP Sales Cloud and SAP Service Cloud
  • Learn about integration with other SAP solutions, system configuration setup, transport request management, and customizing and extension options

4. SAP Customer Data Cloud (8% - 12%)

  • Understand the features and architecture of SAP Customer Data Cloud
  • Learn how to implement SAP Customer Identity and Access Management (CIAM), Enterprise Consent and Preference Management, and integrate with other solutions
  • Explore Identity Sync and Gconnector

5. SAP Commerce Cloud (8% - 12%)

  • Learn about the features and architecture of SAP Commerce Cloud, including its performance and extensibility options
  • Understand how to manage cloud operations and explore headless commerce functionality

6. SAP Marketing Cloud and Emarsys (8% - 12%)

  • Understand the features and architecture of SAP Marketing Cloud
  • Learn how to integrate and extend SAP Marketing Cloud with other SAP Customer Experience solutions
  • Explore SAP Emarsys for customer engagement

7. The Intelligent Enterprise (8% - 12%)

  • Understand the concept of the Intelligent Enterprise and its end-to-end business processes
  • Learn how SAP Customer Experience solutions fit into the broader Intelligent Enterprise framework

Study Tips for Success

  • Master SAP Extension and Integration Suites: As they make up a significant portion of the exam, focus on understanding the SAP Extension Suite and SAP Integration Suite capabilities, especially for extensibility and integration scenarios.
  • Understand the Architecture of Key Solutions: Familiarize yourself with the architecture of SAP Sales Cloud, SAP Service Cloud, SAP Commerce Cloud, SAP Customer Data Cloud, and SAP Marketing Cloud.
  • Learn Key Integration Points: SAP Customer Experience solutions often need to be integrated with other SAP solutions and third-party systems. Focus on understanding the integration architecture and the role of SAP BTP in facilitating seamless connections.
  • Use Official SAP Learning Resources: Leverage SAP learning materials, including e-learning courses, practice exams, and official documentation to deepen your knowledge.
  • Focus on Real-world Use Cases: Where possible, practice by exploring use cases related to extensibility, integration, and customer experience solution customization in real-world projects.

Conclusion

The C_C4HCX_24 SAP Certified Associate – Solution Architect - SAP Customer Experience exam validates your understanding of SAP Customer Experience solutions, their architecture, and integration with SAP Business Technology Platform. By focusing on key topics like the SAP Extension Suite, SAP Integration Suite, and the architecture of Sales, Service, Commerce, and Customer Data Clouds, you will be well-prepared to pass the exam and excel in your role as a Solution Architect.

Start your preparation today to succeed in the SAP Customer Experience certification exam!

FAQ

1. How many questions are on the C_C4HCX_24 exam?
The exam contains 80 questions.

2. What is the passing score for the exam?
You need to score at least 63% to pass.

3. How long is the exam duration?
The exam lasts for 180 minutes.

4. In which language is the exam available?
The exam is available in English.

5. How do I register for the exam?
You can register through the SAP Certification Hub using CER006 (six attempts) or CER001 (one attempt).